![]() ![]() Trained staff will demonstrate the Captioned Telephone and ensure it is the best telephone for you if you are unable to go to a Service Center (addresses listed here), If you are interested in participating, you must mail, fax, or bring your completed CTAP application to a nearby Service Center for an in-person CapTel assessment. How Do I Apply for a Captioned Telephone? Making all callers aware of the presence of a third party.Updates to California Captioned Telephone Service (CapTel).How Do I Make a Captioned Telephone Call?.How Do I Apply for a Captioned Telephone?. ![]() To avoid scrolling, click a topic link below: The captions appear on the bright display screen a few seconds after the other party has spoken. The call flows like a regular telephone conversation with the added benefit of having captions. Users with intelligible speech who are Deaf or hard of hearing speak directly to the other party. At the same time, the other caller's voice can be heard via an amplified handset. These word-for-word captions are generated by a Communications Assistant (CA) using the latest voice-recognition technology. CapTel serves hard of hearing persons and other persons who can benefit from word-for-word captions of everything said by the other party in a telephone conversation. California is currently providing captioned telephone (CapTel) service to eligible persons who are CTAP-certified and have completed a California CapTel agreement. ![]()
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